Using the

Using the KKP Better App

Your complete guide to a Better experience

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Other services

How to Fix Device Security Standard Issues on Android

  1. The device's operating system has been modified (Root/Jailbreak) on your smartphone or tablet to allow system modifications or installation of certain programs that normally can't be installed. This allows all applications to access data and files on your device.
  2. Custom ROM has been installed on the device.
  3. The app was installed through sideloading or downloaded from sources other than the Google Play Store, such as through Gbox, Gspace, etc.
  4. The smartphone or tablet was manufactured by an uncertified manufacturer, or is a model/version that hasn't been certified.
  5. The device or operating system doesn't meet Google's standards.

If you open the KKP Better app and see this screen:

Thai version

Thai version

English version

English version

Solution 1: Fix your current device to access the KKP Better app

1. Update Play Store

Step 1

Step 1

Open the Google Play Store app and tap the profile icon in the top right corner.
Step 2

Step 2

Select "Settings" and tap "About".
Step 3

Step 3

Tap to update Play Store.

2. Clear Play Store cache and data

Step 1

Step 1

Open the Settings app on your Android phone or tablet, select "Apps & notifications" then select "See all apps".
Step 2

Step 2

Select "Google Play Store".
Step 3

Step 3

Select "Storage".
Step 4

Step 4

Tap "Clear cache".

3. Update Play Services

Step 1

Step 1

Open the Settings app on your Android phone or tablet, select "Apps & notifications" then select "See all apps".
Step 2

Step 2

Select "Google Play Services".
Step 3

Step 3

Select "App details in store".
Step 4

Step 4

Select update or install.

4. Enable Play Protect

Step 1

Step 1

Open the Google Play Store app and tap the profile icon in the top right corner.
Step 2

Step 2

Select "Play Protect" and go to settings.
Step 3

Step 3

Turn on "Scan apps with Play Protect".

5. For Samsung devices: Prevent Google Play Store from sleeping

Step 1

Step 1

Go to "Settings" and select "Battery".
Step 2

Step 2

Select "Background usage limits".
Step 3

Step 3

Select "Never sleeping apps".
Step 4

Step 4

 Tap the + button in the top right corner.
Step 5

Step 5

Select the Google Play Store app and tap "Add" in the bottom right corner.

6. Restart your phone

Solution 2: Switch to another device

If you've followed the steps above and still can't access the KKP Better app, please switch to another device for secure use of the KKP Better app.